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Returns

We want your shopping experience at VK Veruzka to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions please email us at salesveruzka@gmail.com

Free Return Shipping!

VK Veruzka offers Free Return Shipping if you use our UPS Return Label within 7 business days after receiving your order. The item will need to be shipped on or before the 7th day after receiving your package. You may also ship back your return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.

International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If VK Veruzka return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.

Return Information

  • We accept returns for refund postmarked within 7 days from the date you place your order. We accept returns for store credit for non final sale items up to 30 days from the date you place your order.
  • Damages must be reported within 3 days of receiving merchandise or cannot be returned
  • Refunds are issued back to the original method of payment or with an online credit.
  • Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
  • Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to the return shipping costs.
  • Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglass and hats are not returnable if they are in the sale section.
  • Certificates, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Original shipping is not refundable.
  • Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

 

How Do I Make A Return?

 Fill out the return form included in your order.

 *Free shipping on returns if sent within the first 7 days of receiving your item. For returns sent after the 7th day we will deduct $7 from your refund if you use this label. VK Veruzka Return Labels may not be used on International Orders.

 You can also return items via an insured carrier of your choice to:

 VK Veruzka LLC

1115 Al Jolsen Ct

Crown Point, IN 46307

 We recommend shipping with insurance and keeping your shipping receipts until your return is processed. VK Veruzka is not responsible for damaged, missing or packages lost in transit.

 Download Return Form

 

Refused or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

  • Overnight and 2nd Day Air: $18.00 return cost.
  • 3 Day Shipping and Ground Shipping: $7.00 return cost.
  • If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.

 Can I send back items from different orders?

Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend printing out the return form for each order online and including each form inside the return package.

 Please note: When combining multiple orders as one return, the cost of the return label will be determined by the item with the oldest ship date.

 

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